We take your privacy seriously and are committed to keeping your personal information protected at all times.
We also abide by the World Wide Web Consortium (W3C) Platform for Privacy Preferences Project (P3P). This policy is emerging as an industry standard providing a simple, automated way for users to gain more control over the use of personal information on web sites they visit. In line with those guidelines, we would like you to be aware of the information we collect to provide you with goods and services service.
How do we collect your personal information?
- From our Website - online shop and/or signing up to newsletters/campaigns
- Social media sites administered by us that you elect to contribute to
- Direct contact - face to face, email, telephone
What personal information do we collect?
- Contact details- name, phone, address, email
- Identification verification- drivers license
- Purchase history- what goods and services Growing Space Interiors have provided you
- Returns, refunds and complaints details
- Your interest in receiving newsletter and sales campaigns
- Your encrypted credit card and payment details
- Your interest in relevant social media sites associated with Growing Space Interiors
What do we do with your personal information?
We do not make your personal information available to third parties, with the obvious exception of third party business partners such as the domain name registries.
We do not provide aggregate data to third parties. We may disclose your personal information to service providers such as lawyers or accountants.
If you signed up to our newsletters, then personal information such as your contact details may be disclosed to third parties engaged to deliver the newsletters to you.
We will use your personal information to deal with any billing issues (including consumer complaints) and technical issues that you may have.
We store website data and email queued on our servers, only for use as back-up data should it be required.
We may customise our email newsletters and communications to reflect your interest in a particular service.
We may access historic correspondence and details about earlier conversations in response to customer service issues and, to comply with any applicable law or comply with legal process served on us.
We store encrypted credit card details to allow us to process your subscriptions to our services.
We monitor and store your online requests for webpages and services for research and to keep a history of your transactions with us (this might include recording the fact you set up and deleted an email account, or took a trial in one of our services, etc).
We may collect, use or hold your personal information to: conduct our business to provide and market our goods and services to communicate with you to provide or promote our goods or services to help us to improve and enhance our business.
If you have made a privacy related complaint, we will investigate the complaint and notify you in relation to any decision we make as soon as reasonably practicable after the complaint has been made.